Policy

About payment:

We only accept Paypal for payments. You may go to Paypal.com and sign up for an account. Simply, link your bank account to Paypal, so you can start shopping with us.

Please note that Paypal’s registered address must be correctly filled. Orders will be processed within 48 hours after your payment confirmed. Tracking information will usually be updated within 72 hours.

Please do remember to write the correct contact info (Name, Address, Phone etc. ) when you submit your order. The address of the recipient must be the same as the registered address of Paypal. If you want to change your address, you have to cancel the existing order and place a new order. International shipping is very hard to predict, Once it was sent out, we can’t change it anymore.

If you have any problems during the shopping process, please feel free to contact us emily3289@126.com/emilylu3289@gmail.com

About taxes

Shipping is free but customs on international shipments are the customer’s responsibility and vary depending on the country. Please contact your local customs office to find out.

SHIPPING:
FREE Shipping for USA, CANADA, Australia and global free postage will be achieved in the future.
Ships within 12-20 days (USA)
All international shipping including Canada can take from 4 to 6 weeks.
However, in some places, our courier company has not yet opened a delivery service, and we will promptly inform you.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at emilylu3289@gmail.com.

Exchanges (if applicable)
We only replace items if they are defective, the wrong size or damaged. If you need to exchange it for the same item, send us an email at emilylu3289@gmail.com and we will help you with instructions.
If an item is used or dirty, we will not be able to replace it.

Shipping Back To Us
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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